Loading... Please wait...

Our Newsletter


Shipping & Returns

 

Shipping

Orders that contain physical products (books, magazines, CDs, etc.) are typically shipped within 1-3 business days.  Pre-orders and back-orders are filled when product(s) become available.

Business days are Monday through Friday excluding holidays.

Delivery times are not guaranteed.


Returns Policy

Patterns are available for download immediately following a successful order. 
Due to the nature of digital products, there are
NO RETURNS on these items. This includes:

  • Downloadable pattern packages
  • Pattern CD collections
  • eProjects  

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You have 15 days from receipt to return your "like new" merchandise unless an offer or promotion indicates returns are not accepted.